Shoppe Amber Interiors cannot accept responsibility for any packages lost, stolen or damaged in transit. It is the responsibility of the buyer to ensure the item is adequately packaged for return. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. Please visit our Returns page to begin a return for your order. Items must be postmarked by the 7th day to be eligible for a refund. If you are not completely satisfied with your purchase, we accept returns on select items within 7 days of receipt.